Refund policy

Last Updated: July 09, 2026

We want you to be satisfied with your purchase. If you are not completely satisfied with an eligible item, you may request a return within 30 days of delivery.

30-Day Returns

You have 30 calendar days from the date your order is delivered to request a return.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item should be returned with its original packaging, accessories, manuals, and included components where applicable.
  • You must provide proof of purchase or your order information.
  • The item must not show damage caused by misuse, improper installation, modification, or normal wear and tear.

Some products may be subject to additional manufacturer restrictions.

How to Request a Return

Before sending an item back, contact us at:

Email: info@yardscape.shop
Phone: (817) 467-6496

Please include your order number and a brief explanation of the reason for the return.

We will provide return instructions and, when applicable, the return address.

Please do not send an item back without contacting us first.

Free Returns

For eligible returns covered by our return policy, return shipping is free.

If a return does not qualify under our return policy, additional shipping charges may apply.

Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Depending on your payment provider or financial institution, it may take additional business days for the refund to appear in your account.

Exchanges

We accept exchanges on eligible products.

If you would like to exchange an item, contact us within 30 days of delivery with your order number and the item you would like to exchange.

Exchange availability is subject to product availability. If the requested replacement is unavailable, we may offer a refund instead.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, contact us as soon as possible at info@yardscape.shop.

Please provide your order number and photographs of the item and packaging when applicable so we can investigate and provide the appropriate solution.

Non-Returnable Items

Returns may not be accepted for items that:

  • Have been used, damaged, altered, or modified by the customer.
  • Are missing original components or packaging where required.
  • Are returned after the 30-day return period.
  • Are otherwise excluded by applicable manufacturer or product-specific restrictions.

Contact

Yardscape
3811 S Cooper St
Arlington, TX 76015
United States

Phone: (817) 467-6496
Email: info@yardscape.shop