Frequently Asked Questions

Last Updated: July 09, 2026

Orders

How do I place an order?

Browse our products, select the item you want, add it to your cart, and proceed to checkout. Follow the instructions to provide your shipping and payment information and complete your purchase.

Can I cancel my order?

If you need to cancel an order, contact us as soon as possible at info@yardscape.shop We will try to accommodate cancellation requests before the order enters processing or shipping. Once an order has shipped, cancellation may no longer be possible and you may need to follow our return process.

Shipping

Do you offer free shipping?

Yes. We offer free shipping on eligible orders within the United States.

How long does shipping take in the United States?

Orders generally require 1–3 business days for handling, followed by an estimated 5–8 business days in transit.

Do you ship internationally?

Yes, we ship to eligible international destinations.

International orders generally require 1–3 business days for handling and approximately 6–10 business days in transit.

International shipping is available at a $27 flat rate.

Will I receive tracking information?

Yes. Once your order ships, tracking information will be provided when available.

Can international orders have additional fees?

Yes. International customers may be responsible for customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their destination country.

Returns & Exchanges

What is your return period?

Eligible products can generally be returned within 30 days of delivery.

Are returns free?

Eligible returns are covered by our free return policy, subject to the conditions in our Return & Refund Policy.

Do you accept exchanges?

Yes. We accept exchanges on eligible products within the applicable 30-day return period, subject to product availability.

What if my order arrives damaged?

Contact us as soon as possible at info@yardscape.shop and provide your order number and, when applicable, photos of the product and packaging. We will review the issue and help determine the appropriate solution.

Can I return a used product?

Returns generally require the product to be unused and in its original condition, including applicable packaging and accessories. Certain products may have additional restrictions.

Payments & Support

What payment methods do you accept?

Available payment methods are displayed during checkout.

How can I contact Yardscape?

You can reach us by:

Email: info@yardscape.shop
Phone: (817) 467-6496

Yardscape
3811 S Cooper St
Arlington, TX 76015
United States

For order-related questions, please include your order number so we can assist you efficiently.